Last updated: February 2026
Home & Garden UK (trading via gardencollection.co.uk) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard any personal information you provide to us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Home & Garden UK is a trade supplier of garden ornaments and sculptures, based in the United Kingdom. We operate the website gardencollection.co.uk.
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
Email: sales@homeandgardenuk.co.uk
Telephone: 01638 711070
2. What Information We Collect
We may collect and process the following personal data:
Contact information — including your name, business name, email address, telephone number, and postal address, provided when you contact us, submit a trade account application, or place an order.
Account information — including your username and password if you register for a trade account on our website.
Transaction data — including details of orders you have placed through our website.
Technical data — including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform, collected automatically when you visit our website.
Communications — including any correspondence you send to us by email, telephone, or via our contact form.
3. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil your orders, including arranging delivery and sending order confirmations.
To manage your trade account and provide you with access to trade pricing.
To respond to enquiries and provide customer support.
To send you information about our products, trade shows, and promotions where you have opted in or where we have a legitimate interest in doing so.
To improve and maintain our website, including analysing how visitors use it.
To comply with legal obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
Contract — processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (for example, processing your trade account application or fulfilling an order).
Legitimate interests — we may process your data where it is in our legitimate business interests to do so, provided those interests are not overridden by your rights and freedoms.
Legal obligation — we may process your data where necessary to comply with a legal obligation.
Consent — where we have obtained your consent to contact you for marketing purposes, you may withdraw that consent at any time.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
Delivery and logistics providers — in order to fulfil and deliver your orders.
IT and website service providers — who support the operation of our website and systems.
Payment processors — to securely process payments made through our website.
Legal or regulatory authorities — where required by law or to protect our legal rights.
All third parties we work with are required to handle your personal data securely and in accordance with applicable data protection law.
6. Cookies
Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies may also be used to analyse website traffic and usage patterns. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. Typically, customer and trade account records are retained for up to seven years following the end of a business relationship, in line with HMRC requirements.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
The right to access — you can request a copy of the personal data we hold about you.
The right to rectification — you can ask us to correct inaccurate or incomplete data.
The right to erasure — you can ask us to delete your personal data in certain circumstances.
The right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
The right to data portability — you can request a copy of your data in a structured, commonly used format.
The right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis.
To exercise any of these rights, please contact us at sales@homeandgardenuk.co.uk. We will respond to your request within one month.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Access to your personal data is restricted to those employees and third parties who have a legitimate need to process it.
Where we have given you (or you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping that password confidential. Please do not share your password with anyone.
10. Third-Party Links
Our website may contain links to third-party websites. This privacy policy applies only to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to read the privacy policy of any website you visit.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically to stay informed of how we are protecting your information.
12. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113
